Delivery and Returns

Delivery

We deliver across South Africa.

How long it takes: Most orders arrive in 8 to 12 business days. Every Michi & Co piece is sent to order, so it travels from our supplier to you rather than from a shelf in a shop.

Delivery cost: Free delivery on orders over R599 and full custom bags.

Tracking: Once your order ships, we’ll email you a tracking link. You will not receive any other communication after the order confirmation email, no processing updates are sent - the next update will be tracking details.

Delivery address: Please check your address and phone number at checkout. If a parcel is returned to us because of an incorrect address, we’ll contact you to arrange sending it again.

Returns

We want you to love your bag. If something isn’t right, tell us.

Time to return: You can return an item within 3 days of receiving it.

Condition: Items must be unused, in their original condition and packaging, with no marks or damage. 

Faulty or wrong items: If your item arrives damaged, faulty or not what you ordered, email us within one day with your order number and a photo. We’ll replace it or refund you if your claim is deemed to qualify, and we cover the return cost.

Changed your mind: We do not accept any returns for Change of Mind purchases under any circumstances.

Refunds: Once we receive and check your return, we’ll refund the item to your original payment method within 3 business days.

How to start a return:

1. Email us at team@michico.co.za with your order number and the item you want to return.
2. We’ll reply with the return steps.
3. Send the item back as we explain, and keep your proof of postage.

Your rights under the Consumer Protection Act stay as they are.

Need help?

Email us at team@michico.co.za. We reply within 1 to 2 business days, but mostly on the same day.