Refund policy

Delivery

We deliver across South Africa. We don’t currently deliver internationally.

How long it takes: Most orders arrive in 8 to 12 business days. Business days are Monday to Friday and exclude weekends and South African public holidays. Delivery times are estimates and can be affected by courier delays, public holidays or high order volumes.

Delivery cost: Standard shipping is R100 anywhere in South Africa. Shipping is free when you order a full custom bag (one bag, one strap, one chain and one charm), or when your order totals R599 or more.

Tracking: After your order confirmation email, you won’t get processing updates. The next email you receive will have your tracking details. If your look has several items, they may arrive in separate parcels on different days.

Delivery address: Please check your address and phone number at checkout. If a parcel is returned to us because of an incorrect address, we’ll contact you to arrange sending it again.

Returns

We check every order before it leaves us. Please review your order carefully before you buy.

Changed your mind: We don’t accept returns, exchanges or refunds for change of mind. This includes a different colour or style than you expected, ordering the wrong bag, strap, chain or charm, or deciding an item doesn’t suit you. This doesn’t limit any rights you have under South African consumer law. If the 7-day cooling-off right under the Electronic Communications and Transactions Act applies to your order, you can cancel within 7 days of receiving your goods without giving a reason. You pay the cost of sending the goods back to us.

Damaged, faulty or wrong items: Please check your parcel when it arrives. If an item is damaged, broken or not what you ordered, email us within 24 hours of delivery. Include your name, order number, a description of the problem and clear photos of the item and the packaging. We may also ask for a short video. If your claim qualifies, we’ll replace the item or refund you, and we cover the return cost. The 24-hour request doesn’t take away your legal rights if a defect can’t reasonably be seen straight away.

Condition: Returned items must be unused, in their original condition and packaging, with no marks or damage.

Refunds: Once we receive and check your return, we’ll refund you to your original payment method. We aim to do this within 3 business days, and always within the time the law requires.

How to start a return:

1. Email us at team@michico.co.za with your order number and the item.
2. We’ll reply with the return steps.
3. Send the item back as we explain, and keep your proof of postage.

Please contact us before sending anything back.

Need help?

Email us at team@michico.co.za. We reply within 1 to 2 business days, but mostly on the same day.