Shipping policy

At Michi & Co, we carefully prepare every order before dispatch. Please review the information below before placing your order.

Delivery Area

Michi & Co currently delivers throughout South Africa only.

We do not currently offer international shipping.

Delivery Time

Our estimated delivery time is:

8–12 business days

Business days are Monday to Friday and exclude weekends and South African public holidays.

Delivery times are estimates and may occasionally be affected by courier delays, public holidays, high order volumes or circumstances outside our reasonable control.

Shipping Fees

Standard shipping is:

R100 anywhere in South Africa.

Free Shipping

You qualify for FREE shipping when:

  • You purchase a Full Custom Bag, consisting of:
    • 1 handbag
    • 1 strap
    • 1 chain
    • 1 charm

OR

  • Your total order value is R599 or more.

If your order does not meet either of these requirements, the standard R100 shipping fee will apply.

Full Custom Bag Free Shipping

To qualify for free shipping as a Full Custom Bag, your order must contain all four components:

Bag + Strap + Chain + Charm

Purchasing only some of the components does not qualify as a Full Custom Bag for free-shipping purposes unless the total order value is R599 or more.

Order Processing

Orders are processed once payment has been successfully confirmed.

Please make sure your:

  • full name;
  • delivery address;
  • postal code; and
  • contact number

are entered correctly when placing your order.

Once an order has entered processing, we cannot guarantee that changes to the delivery address can be made.

Tracking Your Order

Once your order has been dispatched, tracking information will be provided where available.

Please allow some time for the courier's tracking system to update after your parcel has been collected.

Incorrect Delivery Information

Customers are responsible for providing complete and accurate delivery information.

If an incorrect or incomplete address is supplied and the parcel cannot be delivered, any additional courier or redelivery charges may be payable by the customer.

Please contact team@michico.co.za as soon as possible if you notice an error in your delivery details.

Failed or Missed Deliveries

Please ensure that someone is available to receive your parcel where required.

If the courier is unable to complete delivery because:

  • nobody is available to receive the parcel;
  • the delivery address is inaccessible;
  • incorrect contact information was supplied; or
  • the customer cannot be reached,

additional delivery charges may apply if the parcel needs to be sent again.

Courier Delays

While we aim for all orders to arrive within 8–12 business days, occasional delays may occur.

Michi & Co cannot guarantee an exact delivery date where delays are caused by circumstances outside our reasonable control, including courier network delays, severe weather, public holidays or other logistical disruptions.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to assist you.

Damaged Parcels

If your parcel arrives visibly damaged, please:

  1. Take clear photographs of the outer courier packaging.
  2. Take photographs of the affected product.
  3. Contact team@michico.co.za within 24 hours of delivery.

Please include your order number and a description of the problem.

Any damaged or defective product will be handled in accordance with our Returns & Refunds Policy.

Lost Parcels

If your tracking has not updated for an unusual period or you believe your parcel may have been lost, please contact us at:

team@michico.co.za

We will investigate the shipment with the relevant courier.

Contact Us

For any questions regarding shipping or delivery, please contact:

Michi & Co
Email: team@michico.co.za
Website: michico.co.za